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Heat Pump Servicing

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Prestenergy - The home of premium heat pump servicing

Introduction to Heat Pumps

Heat pumps can extract heat from the air, ground, or water to provide heating and hot water efficiently, using less energy than traditional gas boilers. They are a popular choice for homes and businesses due to their energy-saving capabilities and reduced carbon emissions. Heat pumps transfer heat from one location to another, providing a reliable and efficient source of heating and cooling. However, as with any other important home utility, regular heat pump servicing is essential to maintaining optimal performance and extending the system's lifespan.

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Heat Pump Servicing and Maintenance

Regular servicing is essential to keep a heat pump operating safely, efficiently, and reliably. Routine maintenance tasks, such as cleaning system components, checking system performance, and identifying early signs of wear, should always be carried out by a qualified professional.

The importance of regular maintenance cannot be overstated. It helps to maintain efficiency, extend the lifespan of the equipment, prevent unexpected breakdowns, and reduce the likelihood of costly repairs later on.

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Reduce Energy Bills through Regular Servicing

It is essential to ensure your heat pump runs as efficiently as possible to keep energy costs to a minimum. Regular maintenance can also help extend the system's life, reducing the need for replacement parts and minimising downtime.

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Contact us today to discuss your servicing needs

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Common Issues with Heat Pumps

A heat pump installation should be carefully designed and professionally installed to ensure the system runs at maximum efficiency, helping to lower running costs and minimise the risk of future issues. A correctly installed air source heat pump or ground source heat pump will provide a reliable and energy-efficient source of heating and cooling for your home. However, common post-installation heat pump problems can still occur, including leaks, circulation blockages due to dirty filters, and faulty sensors. These issues are usually straightforward to diagnose and repair when handled by a qualified heat pump service and maintenance provider, reducing downtime and preventing expensive breakdowns.

Regular annual heat pump servicing is essential for maintaining performance, improving energy efficiency, and extending the lifespan of the system. Routine maintenance helps identify potential issues early, reduces the need for costly repairs, and ensures your heat pump continues to operate at peak efficiency throughout the year.

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What’s Included in a Heat Pump Service

A heat pump service typically begins with a full visual inspection of the system to check for any signs of wear or deterioration. Key components are assessed, including filters, expansion vessels, and safety devices. For Air Source Heat Pumps, the evaporator is cleaned to maintain proper airflow. For Ground Source Heat Pumps, the antifreeze concentration is tested and fluid samples are taken to ensure correct protection levels.

Electrical checks are also carried out, including tightening of electrical connections and capacitor testing where required. Refrigeration leak checks are completed using both leak detector fluid and an electronic analyser to confirm system integrity.

As part of our service, we assess the overall performance of the heat pump to ensure it is running efficiently and delivering the expected output. After the visit, you will receive a detailed report outlining all work carried out, any issues identified, and recommendations for future maintenance.

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Our Heat Pump Service Overview:
  • General visual over the heat pump and heating system

  • Check Anti-freeze concentration and bacteria levels (both Air and Ground source)

  • Air source heat pump evaporator clean and clear of any leaves/debris and surrounding areas

  • Defrost, drainage clean, and clear

  • Check for any refrigerant leaks

  • Check all electrical components for any scorching or loose connections

  • Clean of outdoor unit

  • Check / Clean system filters​

  • Check expansion vessels

  • Hot Water unvented G3 checks

  • Heating system water quality tests

  • Run the heat pump and check the running data for correct operation 

  • Review all settings and suggest any recommendations to improve efficiency

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Contact us today to discuss your servicing needs

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Areas We Cover:

  • Cornwall

  • Devon

  • Dorset

  • Gloucestershire

  • Herefordshire

  • Leicestershire

  • Oxfordshire

  • Shropshire

  • Somerset

  • Staffordshire

  • Warwickshire

  • Wiltshire

  • Worcestershire

We Cover a wide area and even further up North, so if you live outside the areas mentioned above please do get in touch and we will do our best to help you out.

Enquire

Need our services, please fill out the form below or head to our Contact Us page

Heat Pump Service FAQs

Do heat pumps need regular servicing? Yes. Regular servicing is essential to keep a heat pump running safely, efficiently, and reliably. Annual servicing helps prevent breakdowns, maintains system performance, and reduces the likelihood of costly repairs whilst. This will help keep your energy bills to a minimum. Most Heat pump manufacturers also require yearly servicing to maintain warranty.

How much is an average heat pump service cost? An average heat pump service in the UK costs between £150 and £300 per year. The price can vary depending on the type of heat pump (e.g., air source heat pump vs. ground source heat pump) and the specific services included.

How often should a heat pump be serviced? Most manufacturers recommend servicing your heat pump once a year. Regular annual servicing also helps maintain warranty conditions and ensures the system continues to operate at maximum efficiency.

How long does a heat pump service take? A typical service takes 1–2 hours, depending on the system type, size, and accessibility. Complex systems may take slightly longer.

Will servicing disrupt my heating or hot water? There may be a short interruption while checks are carried out, but disruption is usually minimal. We always aim to keep downtime as brief as possible.

Can I service my heat pump myself? No. Heat pumps contain electrical, refrigeration, and pressurised components, which must only be worked on by qualified engineers. Homeowners can perform simple tasks like keeping the outdoor unit clear of debris, but all maintenance should be carried out by a professional.

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