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Prestenergy - the home of premium heat pump installation
Introduction to Heat Pumps
Heat pumps are highly efficient and cost-effective heating systems that use renewable energy to reduce carbon footprint and lower energy bills. Air-source and ground-source heat pumps are the most common types, with air-source heat pumps being the most popular choice for UK homes. Heat pumps extract heat from the air, ground, or water and transfer it to a building to provide space heating and hot water. Installing a heat pump can be a great way to reduce reliance on gas boilers and lower energy costs.
Choosing the Right Heat Pump
When choosing a heat pump, it’s essential to consider factors such as the property's size, the current heating system, and the level of insulation. Air-source heat pumps are generally easier to install and more cost-effective than ground-source heat pumps, but may not be as efficient. Ground source heat pumps, on the other hand, are highly efficient but require more space and can be more expensive to install. It’s also important to consider the type of heat pump system, such as a monobloc or split system, and the features that come with it, such as underfloor heating and solar panels. As a highly experienced heat pump installer, I can help you determine the best type of heat pump for your home and provide a bespoke system design.
Installation
Detailed job specific heat loss, design and installation to the highest standards. Achieving optimal efficiency and ensuring the customer is left happy alongside a handover to improve their understanding of system controls and operation.
Underfloor Heating Maintenace
Often underfloor heating manifolds can get buried away and forgotten about. It is advised that they are maintained due to actuators failing, pins for individual zones being stuck and ensuring all zones achieve the correct flow rates for a healthy balanced system.
Servicing
Offering one off servicing / maintenance visits or providing optional service plans to suit individual customer requirements. We ensure we provide the best professional service and leave the customer knowing their heat pump is in the best hands.
Heat Pump Refrigeration Work
Unfortunately heat pump components do fail, such as compressors, expansion valves, transducers / switches and leaks also occurring. Luckily we are trained (Fgas) to complete refrigerant repairs and get your system back up and running as quickly as possible.
Breakdown and Repairs
Providing quick and efficient call outs to ensure any issues are resolved promptly, diagnosed correctly, with professional workmanship and going the extra mile to achieve great customer satisfaction.
Heating
All heating system requirements such as underfloor heating, radiators, system controls, checking water quality, system flushing. We have you covered and ensure the highest standards of workmanship.
Heat Pump Types
There are several types of heat pumps available, including air source heat pumps, ground source heat pumps, and hybrid heat pumps.
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Air source heat pumps are the most common type of heat pump and are suitable for most UK homes.
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Ground source heat pumps are highly efficient but require more space and can be more expensive to install.
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Hybrid heat pumps combine a heat pump with a gas boiler or other heating system to provide a highly efficient and cost-effective solution.
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Solar panels can also be used in conjunction with a heat pump to provide a renewable energy source and lower energy bills.
Heat Pump Costs
It can be daunting to understand the costs you may incur to prep the ground for a heat pump, replace radiators and boilers, and maybe change pipework or add extra insulation. However, we have undertaken countless installs for customers across the Midlands and the South West. I can talk you through the costs and also discuss your eligibility for the government subsidised Boiler Upgrade Scheme or BUS for short. This can significantly reduce the overall costs of your installation.
Heat pump install frequently asked questions
How much does it cost to install a heat pump?
The Government offers a Boiler Upgrade Scheme which provides £7,500 towards the cost of a heat pump installation, subject to your property meeting the eligibility criteria.
The overall cost of an installation varies depending on several factors, including:
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the heat loss of your property, which determines the size of heat pump required,
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whether a new hot water cylinder is needed, and
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whether your radiators / underfloor heating need upgrading to achieve the correct system temperatures.
Because multiple variables can influence the final price, the best way to get an accurate figure is to speak with us directly. Contact us today for a free consultation.
How disruptive is installing a heat pump?
Installing a heat pump typically results in a medium to high level of disruption, as it involves several stages of work over a period of days or, in some cases, a couple of weeks. The level of disruption varies depending on whether you choose an Air Source or Ground Source system, as well as the condition and layout of your existing heating system.
What kind of work is involved?
Depending on your property, the installation may include:
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Drilling or groundworks (particularly for Ground Source systems)
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Running new pipework internally and externally
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Replacing or adding radiators
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Installing an unvented hot water cylinder
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Potentially adding underfloor heating
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Electrical upgrades where required
Will there be noise and dust?
Yes, some noise and dust are unavoidable during certain phases of the installation. Our engineers work cleanly and efficiently, and we aim to keep disruption to a minimum throughout the project.
Will I lose heating or hot water?
There may be temporary interruptions, particularly when the old system is being removed and the new one connected. We plan this carefully to reduce downtime, and we always communicate with you in advance so you know what to expect.
Do I need to move out?
In almost all cases, no. Most homeowners remain in the property during the installation. We coordinate the work to ensure your home remains safe and comfortable throughout.
How long does the installation take?
The duration depends on the complexity of the system:
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Air Source Heat Pump: usually a few days to one week
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Ground Source Heat Pump: typically one to two weeks, depending on groundworks and property layout
How does Prestenergy minimise disruption?
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Careful planning before any work begins
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Keeping work areas tidy and protected
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Clear communication at every stage
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Coordinating trades to avoid unnecessary delays
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Completing radiators, cylinder installation, and pipework with minimal impact to daily life
How noisy is a heat pump?
Modern heat pumps are designed to operate quietly and efficiently, and in most cases the noise level is comparable to a standard household appliance. The actual sound produced depends on the model, installation location, and how hard the system is working during peak demand.
What does a heat pump sound like?
An Air Source Heat Pump typically emits a gentle hum from the outdoor unit as the fan and compressor operate. Ground Source systems are even quieter, as most of the equipment is located indoors and there is no external fan.
How loud are they in decibels?
Most heat pumps operate between 40–60 dB, which is similar to:
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40 dB — a quiet library
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50 dB — a normal conversation
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60 dB — background office noise
Manufacturers must comply with noise regulations, and systems are usually installed with appropriate clearances to minimise any disturbance.
Does positioning affect noise levels?
Yes. Proper placement of the outdoor unit can significantly reduce perceived noise. We always choose a location that meets regulations and avoids directing sound toward windows, neighbours, or living spaces.
Will it be noisy inside the house?
No. Indoor noise is minimal. Most homeowners report that they don’t notice the heat pump operating inside the property.
Can noise be reduced further?
Yes. Noise can be minimised through:
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Anti-vibration pads
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Correct mounting and pipework installation
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Noise-reducing enclosures (if suitable)
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Ensuring the system is correctly sized so it doesn’t overwork